Rescheduling the Exam
If you are unable to take the exam during the administration for which you are scheduled, you may reschedule your exam at no cost. Note, however, that the CETL exam will be administered only at specific events throughout the year.

Cancelling the Exam

• If you wish to cancel your exam registration, you must do so at least 24 hours before the scheduled date of your exam. To cancel an exam, you must notify CoSN in writing (a pdf attachment to an email is acceptable). Send your request to certification@cosn.org.

• If you have scheduled an exam but do not appear at the testing site on the day the test is given and you have not notified CoSN at least 24 hours before the start of the exam, you will be considered a “no show” and all fees are forfeited.

Refund Policies

• If you notify CoSN at least 24 hours before the exam is administered to cancel your exam, all but the nonrefundable fee will be returned.

• If you do not appear at the testing site on the day the test is scheduled to be administered and you have not notified CoSN at least 24 hours before the start of the exam, all fees will be forfeited.

What if I Have An Emergency?
CoSN understands that personal or professional emergencies sometimes occur. If such an occasion occurs and a candidate is unable to take the exam and unable to cancel the exam within 24 hours of its administration, you must contact CoSN in writing with the reason for the emergency (a pdf attachment to an email is acceptable).  Your request will be reviewed by the Certification Governance Committee (CGC). If the CGC rules that the emergency was unavoidable, all but the nonrefundable fee will be returned. Note: Not being prepared for the exam will not be considered a “personal emergency.”