Tuesday, March 15, 2011
10:30-11:00am
Download PDF of Concurrent Session II
The Little Big Things: 10 Ways to Achieve Excellence in Technology Management
Sponsor Spotlight Session Grand Salon Section: 4
This session will cover 10 little “big” things that you can do to pursue excellence in technology for your district that are quick and economical. Managing technology in today’s K-12 environment is filled with many challenges and obstacles. You can probably think of a couple of major changes that would help your department and make technology serve your students better; however, those are difficult to implement and take time and money – and who has a plethora of that lately? These 10 best practices, from districts across the country, have propelled them to success. Learn how to take your district to great heights by taking your technology management to the next level.
Darlene Nyce, K-12 IT Market Manager, SchoolDude.com, Cary NC
Integrating Digital Resources into Your Curriculum
Sponsor Spotlight Session Grand Salon Section: 6
Learn from a leading school district how to build a comprehensive, functioning digital curriculum that fully meets the standards for your state. Lay the groundwork for a successful digital curriculum model with various technologies, department resources and digital content. This session will focus on how to store all your digital resources in one system and integrate them into daily instruction as well as demonstrate how to utilize popular mobile devices for interactive formative assessment.
Mike Gulino, Technology Trainer, Biloxi Schools MS
Alex Lagares, Vice President of Sales, SAFARI Montage, Wynnewood PA
The Next Generation of School Productivity: Office 365 for Education
Sponsor Spotlight Session Grand Salon Section: 7
Office 365 is the future of productivity and is the latest cloud service offering from Microsoft. Office 365 for Education will define cloud productivity for the next generation of students, faculty, and staff, providing the security and manageability of an on-premise solution with the anytime, anywhere access flexibility of a mobile device. This session will highlight education-specific scenarios and roadmap details of the Office 365 cloud platform.
Merrill Schebaum, Regional Strategy Technologist, Microsoft, St. Louis MO
Qualcomm's Wireless Reach Initiative: Insights from Current Projects
Sponsor Spotlight Session Grand Salon Section: 9
To drive the wireless mobile device education platform forward and demonstrate the use of wireless devices as a productive educational tool, Qualcomm's Wireless ReachTM initiative funds pilot projects that demonstrate the benefits of wireless connectivity to enable innovative learning and assessment. This session describes insights gained from five ongoing projects.
Kristin Atkins, Director, Wireless Reach, Qualcomm, Inc., San Diego CA
Marie Bjerede, Founder, e-Mergents, West Linn OR
Chris Dede, Timothy E. Wirth Professor of Learning Technologies, Graduate School of Education, Harvard University, Cambridge MA
Left to your own Devices…Possibilities, Potential, and Partnerships
Sponsor Spotlight Session Grand Salon Section: 13
Find out first-hand why mobile devices are a must for all students, teachers and administrators! Discover how mobiledevices impact the classroom, whether it's true anytime any-where content development or merging 60 pounds of text-books or an entire library into a device. Learn how to takeadvantage of all that mobile devices have to offer to increaseproductivity as well as student learning. Discover how a partnership between non-profits, content providers, and hardwareproviders can make this available for public and privateschools nationwide.
Deb deVries, Vice President of Marketing, SkillsTutor, St. Paul, MN
Amy Perry-DelCorvo, CEO/Executive Director, NYSCATE, Rochester, NY
Kelli Hodges, Senior Business Development Consultant, Austin, TX<
Interoperability Demands and Opportunities in School Improvement
Sponsor Spotlight Session Grand Salon Section: 15
This session will describe and provide some examples of how the newest research-based comprehensive school improvement work demands and must be driven by systems and processes that connect student data, assessment data and educator effectiveness data to truly enable a teaching and learning environment that is capable of turnaround and transformation as well as continuous improvement.
Scott Drossos, Senior Vice President, Business Development, Pearson, School Achievement Services, Rancho Cordova CA
Managing EdTech Diversity
Sponsor Spotlight Session Grand Salon Section: 21
Diversity brings strength and complexity to any environment and in today’s K-12 Education technology environment diversity has brought more of both. Whether it is in device form factors, operating systems, network access methods or device/service ownership – technology leaders are asked to both accommodate and maximize end-user benefits while maintaining the required security, control and economies of scale enjoyed in less diverse scenarios. This session will discuss the changing environment and solutions for managing diversity.
Michael Flood, Industry Solutions Practice, Manager-Education, AT&T, Atlanta GA
Leverage the Power of Connected Knowledge
Sponsor Spotlight Session Grand Salon Section: 22
Alcatel-Lucent understands the technical challenges that K-12districts face and addresses them. Attendees will benefit by finding out how they can extend/leverage their investment inInteractive Whiteboard technology with integration of video/audio/web collaboration tools; and find out what BellLaboratories has been up to with their new digital textbook reader that utilizes social networking tools like presence, chat,and group membership and implement cost effective HD videoconferencing/distance learning environment for both teaching and expert community collaboration.
Greg Kovich, Director of Strategic Accounts, Alcatel-Lucent, Schereville, IL
Top Ten Questions Your Technology Vendors Hope You DON'T Ask
Sponsor Spotlight Session Grand Salon Section: 24
In an increasingly crowded marketplace for K-12 technology,identifying true best-in-class partners is a challenge. This brainstorming session will allow CoSN members to pool ideas,questions, and tactics for evaluating not only a company's offering, but also weighing whether it's the right fit for yourschool district. From understanding service and support to measuring a company's character, value system, and long-term viability, you'll walk away with the tools you need to fully understand your prospective technology partners.
Jim McVety, Marketing, eChalk
Fun for a Reason: The Value of Digital Games in the Classroom
Grand Salon Section: 18
Explore how digital gaming in education can teach, engage, connect, and inspire through a presentation that combines theory with practice. First, review the history of games and their link to teaching and training. Look at how the digital environment has enhanced the gaming and educational gaming fields. Then examine a real 3rd grade classroom and the results of incorporating electronic gaming into the curriculum. See contemporary students who demand digital games and electronic media get the most out of a game specifically designed to teach. This is the information you need to help fight your fears about implementing digital games in your classroom!
Jonathan Parley, Manager of Creative Design and Media, McGraw-Hill Center for Digital Innovation, Bothell WA
Beverly Matheson, Teacher, FUSD, Fontana CA
Practical Effective Techniques for Delivering SMART Product Training Sessions for Educators
Grand Salon Section: 10
This interactive session will focus on "from experience" pointers about presenting technology training specifically using SMART products. The session is particularly relevant to those who design and deliver technology professional development programs. The objective of this presentation is twofold. The primary objective is to give important pointers and tips that attendees may use as they deliver their own collegial programs. The second objective centers on the unique selection of delivering the information through SMART Notebook activities. Attendees will gain insight into using numerous Notebook features and how to apply them to their content instructional design for both students and adults.
Deborah Rudenko, Teacher/Trainer, Smooth Transitions, Sewickley PA
Online Professional Development: One State’s Algebra 1 Initiative
Grand Salon Section: 12
Participants will learn about the Louisiana Department of Education’s innovative approach to establishing a state-wide online professional development program to address the critical need to improve student success in Algebra 1. Through a partnership with Education Development Center’s EdTech Leaders Online, the Louisiana Department of Education developed a series of 11 online modules on targeted topics of the Algebra 1 curriculum and then trained local math educators as online facilitators to deliver these modules to colleagues across the state. The Louisiana Department of Education also established a first-in-the nation add-on certification endorsement in Algebra 1 with completion of the 11 online modules as a central component. Participants will explore the interactive Algebra 1 modules, understand strategies for scaling up a state-wide online professional development programs, and discuss policy implications of online learning.
Barbara Treacy, Director, Education Development Center, Newton MA
Ernise Singleton, Education Technology Consultant, Louisiana Department of Education, Division of Professional Development, Baton Rough LA
GEO IP Authentication: A New Solution to the Password Dilemma
Grand Salon Section: 16
The new GEO IP authentication model was specifically developed for the Alabama Virtual Library (AVL) to eliminate the need for issuing individual passwords for access to licensed databases. The presentation will include the redesign of the AVL website, which includes this new GEO IP authentication model. Participants will learn what the GEO IP authentication is, how it works, and how it was developed by the Alabama Supercomputer Authority. Participants will also learn how the model can be used to allow state-wide access to licensed database products that limit their user base.
Denise Oliver, Education and Outreach Director, Alabama Supercomputer Authority, Montgomery AL
Dispelling Five Myths: A Study on the Connection between K-12 Technology Use and 21st Century Skills
Grand Salon Section: 19
Hear the intriguing results of Walden’s study on the connection between K–12 technology use and development of 21st century skills from school-based educators. Examine five surprising myths, including common misperceptions about its frequency, benefits, importance, and implications for skills needed in the 21st century classroom. Explore ways of combating these myths.
Mary Friend Shepard, Coordinator/Faculty, Walden University, Baltimore MD
Tuesday, March 15, 2011
3:00 - 3:30pm
Download PDF of Concurrent Session IV
IT Lifecycle Management
Sponsor Spotlight Session Grand Salon Section: 13
Throughout the US, school districts are facing tough challenges: layoffs, reduced budgets for supplies, and even school closings. Recent budget cuts have made it even more important for school districts to optimize efficiencies and find cost savings in overlooked areas. One such area is IT asset and lifecycle management. The presenter, from Absolute Software, will help IT managers and staff become more efficient and will demonstrate the necessary tools to ensure optimized IT asset and lifecycle management. The Director of Technology at Lincoln Public Schools will also be able to provide first-hand experience with these tools and best practices. This presentation will provide IT asset managers and school administrators with best practices for protecting their mobile IT assets and reduce overhead.
David Hawks, Business Development Manager, Education Industry, Absolute Software Corporation, Vancouver BC
Kirk Langer, Director of Technology, Lincoln Public Schools, NE
Automating your Campus with Control Technologies
Sponsor Spotlight Session Grand Salon Section: 15
School districts nationwide are faced with the challenge of automated and connected while providing a safe campus environment Campus–wide the AMX | SchoolView solution takes advantage of existing school data
networks to streamline bell schedules, bring networked precision to clocks, deliver audio paging and streaming video to an entire school, a single room, or anywhere in between.
Kasey Rasmussen, Director of Strategic Sales, AMX, Richardson TX
Michael Peveler, Vice President of Education, AMX, Richardson TX
Balancing Learning and Security in a Web 2.0 World
Sponsor Spotlight Session Grand Salon Section: 16
From online resources to communication and participatory learning, Web 2.0 offers valuable educational benefits. But with those benefits come content and security risks. Discover how smarter filtering and innovative solutions can help you give users the advantages of Web 2.0 learning while maintaining network security, user safety, and CIPA compliance.
Chris Travis, Sales Director, Lightspeed Systems, Bakersfield CA
Mike Durando, Regional Sales Manager, Lightspeed Systems, Bakersfield CA
Teaching in the World's Largest Classroom
Sponsor Spotlight Session Grand Salon Section: 18
One million students engaged this year, four million students to date, one million online assessments delivered monthly to 165 countries around the globe with a 125,000 Facebook fans and growing daily. This is Cisco Networking Academy, where students learn up-to-date information and communication technology (ICT) skills while simultaneously acquiring collaboration, problem solving, and critical thinking skills. Join this session to learn first-hand what it is like to teach in the world’s largest classroom.
Andrew Large, Regional Director, Cisco Network Academy, Mobile County Public School System, Mobile AL
Susan Coefield, Education Specialist, Cisco Networking Academy, Atlanta GA
Revolution Happens -With or Without You
Sponsor Spotlight Session Grand Salon Section: 19
The way the world communicates is evolving. Consider what can happen when millions of virtual voices come together with a united purpose--the evidence is all around us from the grassroots presidency campaign website to recent political unrest around the world. Come explore with us the numerous ways educators can harness the power of online communities and how web-based communication will revolutionize education in the United States. Rick Noble, CEO, Edline, Chicago IL
Kim Cavanaugh, Director of Technology, Palm Beach County School District, West Palm Beach FL
Sourcing and the Cloud Decision Framework
Sponsor Spotlight Session Grand Salon Section: 21
A Gartner analyst will describe the cloud decision frameworkasasubset of the sourcing decisions required of technologyleaders in K12 education. This is an extension of theMastering the Moment presentations that Gartner and CoSNhave co-presented in the past.
Bill Rust, Research Director, Gartner, Inc. Baltimore, MD
Making the Technological, Operational and Cultural Shift to Standards-based Education: Kodiak School District's Story
Sponsor Spotlight Session Grand Salon Section: 22
Many school districts across the country are moving toward standards-based education. However, making the transition can seem like a daunting undertaking—technologically, operationally and culturally. This presentation will showcase Kodiak School District’s approach and provide useful insights for other school districts now embarking on similar efforts, including: Key technical, operational and cultural considerations, Planning for a phased-in program, and Recommendations for other school districts evaluating making the transition.
William Zaggle, Chief Academic Officer, GlobalScholar, Greeley CO
Changing Tools for Changing Times
Sponsor Spotlight Session Grand Salon Section: 24
Join us for interactive session on new tools and strategies that are changing the way we create digital learning environments and deliver the best educational experience to today’s students. We’ll explore some very innovative approaches to creating relevant, engaging, digital learning communities with new tools (hardware, web-based tools, online learning, bring your own devices, and more) and samples from some of the country’s most successful programs.
Elizabeth Crawford, Education Development Manager, HP, San Francisco, CA
Jane Nauman, Education Solutions Specialist, HP, Grapevine TX
Ensuring ROI on your Technology Investment in Challenging Fiscal Waters
Sponsor Spotlight Session Grand Salon Section: 7
You have one shot at that big technology project. It can make or break a CTO’s career. This presentation will assist all CTOs preparing to make that big plunge into a district-wide project. This presentation will assist in the project management skill development and provide a “road map” for ensuring the safe success of any district technology project.
Mike Horan, Education Strategist, Promethean, Inc., Sarasota FL
LENOVO
Spotlight Session Grand Salon Section: 9
Cooking the Books: Take Off the Lid, Turn Up the Heat
Sponsor Spotlight Session Grand Salon Section: 4
As educational professionals we all come across "issues" daily that cause us to sit back, reflect, and question: "are we leveraging our resources effectively and efficiently?" In addition, we are under constant pressure to demonstrate to the public that we are good stewards of public resources. Technology provides the tools to demonstrate transparency and accountability, and assure the public that school districts are compliant with the plethora of rules and regulations. While compliance is mandatory, in order to target all resources in support of student learning we must demand a culture of innovation, and provide and support the resources needed from the top down allowing us to provide the transparency and accountability to our students, their parents, our teachers, and those in our community.
Randie Allen, Assistant Superintendent, Business Services, Coronado Unified School District, Coronado CA
Case Study: International Baccalaureate Virtual Community Connects Students in Safe, Powerful Learning Network
Grand Salon Section: 12
The International Baccalaureate Virtual Community provides a powerful and safe collaborative platform for students and teachers in 3,000 IB schools in 139 countries. In this virtual presentation, learn how the Middle Years and Diploma Programs in your district may use these free tools now and what is planned for the Primary Years Program’s teachers and students. If you have IB students in your district, you may need to examine your state and federal policies before allowing students to use email, blogs, wikis, and closed social learning networks.
Moderator:
Rita Oates, Vice President, Education Market, ePals
Nanneke Staps, International Baccalaureate Virtual Community Manager, International Baccalaureate Organization (IBO), The Hague
No More Text Books
Grand Salon Section: 3
Tired of text books? Presenters in this session talk about the transition from textbooks to ebooks. Lorain City Schools, Ohio, is currently in its third year of a laptop one-to-one program for grades 6-12.
Gary Brantley, Chief Information Systems Officer, Lorain City Schools, Lorain OH
Cheryl Atkinson, CEO/Superintendent, Lorain City Schools, Lorain OH
IT Staff Armageddon: Bouncing Back after a 33% Staff Reduction
Grand Salon Section: 6
Budget cuts in New Jersey over the past 12 months have been unprecedented. Every school district in the state has had to do more with less. This session will focus on how the Brick Township Public Schools’ Technology Department was able to sustain an excellent level of support for technology in the district after a total restructuring of the department. Participants will be provided anecdotal evidence and measurable data to show how facing huge cuts in staffing can not only be dealt with, but overcome. We will show that in the face of adversity, a combination of strong leadership and a sense of mission among the remaining staff members can make a department stronger and better. Participants will gain insight on preparing for staffing cuts, keeping morale high in a deflated department, restructuring tips and tools that worked, maintaining support levels with less resources, leveraging vendors and vendor support in times of crisis, and how to not only remain relevant but thrive in the district.
Leonard Niebo, Director of Information and Instructional Technology, Brick Township Public Schools, Brick Township NJ
Closing the Gap: Using High-Definition Video Conferencing to address "The Tyranny of Distance"
International Lessons Grand Salon Section: 10
The global financial crisis has hit the world hard but the business of education goes on. Students still need to be taught, teachers’ skills still need to be developed, and those admin meetings will not go away. The Wollongong Catholic Education Office in Australia has attempted to address these issues by making it possible for students, teachers, and administration officers to meet and collaborate using high-definition video conferencing. HiDEF VC has enabled the Diocese to offer a wider range of subject selections and experiences to our students. HiDEF VC has also allowed the Diocese’s various school staffs and students to team teach and learn from each other without leaving their own schools. HiDEF VC has changed the way interschool faculties collaborate and has allowed for more and longer professional development sessions.
Alan Ibbett, Chief Technology Officer, Wollongong Catholic Education Office, Wollongong, New South Wales, AU
Wednesday, March 16, 2011
9:30 - 10:00
Download PDF of Concurrent Session VII
Re-Imaging Education and Learning
Sponsor Spotlight Session Grand Salon Section: 9
Flexible learning environments? Student-centered classrooms?Tomorrow's digital classrooms? For 40 years, RM Educationhas been developing new products and leveraging existingresources to design and support classroom environments thatare focused on collaborative and creative learning activitieswhile still collecting actionable assessments. Join RMEducation to learn how this company is bringing their UKexperiences to the U.S. and is helping schools to re-imageeducation and learning.
Kevin Pawsey, CEO, RM Education, Hyannis, MA
Stop Being a DRIP (Data Rich, Information Poor) District: Enterprise Data-Driven Decision Making
Sponsor Spotlight Session Grand Salon Section: 15
Laramie County (WY) School District #1 is establishing an innovative, district-wide data governance plan to improve the effective and efficient use of resources. When finished, this data system will provide a comprehensive view of data, including student, staff, facilities, financial, perception, and more, from across the district to 50,000 users. To do this, Laramie is building a data warehouse and is leveraging emerging technology to combine data access with Web 2.0 collaboration and communication tools.
Gordon Knopp, Director of Technology, Laramie County School District #1, Cheyenne WY
Debbie Jackson, Laramie County School District #1, Cheyenne WY
How Analytics are Improving Performance in Primary/Secondary Education
Sponsor Spotlight Session Grand Salon Section: 16
Schools, school districts, and state education departments use business intelligence, predictive analytics, what-if planning, and financial management solutions from IBM Business Analytics to improve student performance, mission performance, financial and operational performance, and advancements management. The presenters will share several case studies that highlight best practice examples of schools and school districts that use IBM Business Analytics for actionable insights, better decision-making, and improved outcomes in these areas.
Robert Dolan Jr., Worldwide Industry Executive, Public, Business Analytics, IBM Corporation, Herndon VA
Patricia Sullivan, Education Solutions Executive, IBM, San Francisco CA
Engaging Students with Interactive Whiteboard Lessons
Sponsor Spotlight Session Grand Salon Section: 18
Attend this interactive session to learn how to engage students with digital lessons, collaboration and unique technology including interactive whiteboards and slates. By incorporating freeware on the Internet, lessons and online learning tools revolutionize teaching and empower learners to become engaged in group instruction.
Crystal Just, Education Consultant, PolyVision,
Darrell Stanley, Territory Manager, PolyVision,
The SMART Table: Collaborative Computing for Young Learners
Sponsor Spotlight Session Grand Salon Section: 19
SMART Table™ is the first multitouch, multiuser interactive surface that allows groups of younger students to collaborate on digital curriculum and offers a view into what collaborative, high-access computing initiatives look like for early education and lower grade levels. The SMART Table’s interface is so intuitive that even young students can start using it without instruction. The SMART Table Toolkit allows teachers to design template-based activities that integrate with subjects and curriculum currently being taught in class.
Skyla Menard, Education Solutions Specialist, SMART Technologies
Eric Jansson, Senior Education Advocate, SMART Technologies, Austin TX
Maximizing the Impact of Your Digital Resources
Sponsor Spotlight Session Grand Salon Section: 22
Learning.com supports K-12 teachers and administrators toimprove student learning outcomes through the digital learn-ing environment. Its teacher-friendly design enables districts tomake the most of their digital resources to turn every class-room a 21st century classroom. Our award-winning supple-mental curricula support instruction in STEM, math, science,and technology literacy, and our suite of assessments helpimprove students' and teachers' 21st century and technologyliteracy skills.
Karen Talbert, National Sales Director, Learning.com, Portland, OR
TEACHLOGIC
Sponsor Spotlight Session Grand Salon Section: 21
Cloud Computing with the News: MacNeil Lehrer’s Interactive & Engaging Current Events Project
Grand Salon Section: 24
This project brings interdisciplinary learning-based current events videos to classrooms for student and teacher use, evaluation, and feedback. Teachers from the Omaha Public Schools, in collaboration with MacNeil/Lehrer Productions, share how to engage students using current events as a springboard for learning, blending technology with content to give teachers an effective and engaging learning asset. Presenters share how to access the web portal and provide examples of student work including student-created and mash-up video projects.
Mary Schlegelmilch, eLearning Supervisor, Omaha Public School, Omaha NE
Karen Jaffe, Manager, Education Projects, MacNeil/Lehrer Productions, Arlington VA
An Introduction to Open Source and Standards in Education
Grand Salon Section: 3
Attendees will gain a clear understanding of the differences between open source and proprietary technology solutions, the standards that drive our industry, and considerations that should be taken into account when identifying requirements within vendor solutions. The session will answer questions about open source licensing options and properties, open standards for interoperability, and solutions that can accelerate the delivery of education solutions.
Jennifer Goree, Director of Information Technology, Massachusetts Department of Elementary and Secondary Education, Malden MA
Thomas Squeo, CIO, Measured Progress, Inc., Dover NH
Beyond the LMS: Creating Learning Environments with a Learning Platform
Grand Salon Section: 4
Imagine a world in which technology is fully integrated into the way your school works and interacts with every member of your community. Picture a world in which every user – from teachers to principals, superintendents to parents – has easy and immediate access to resources, knowledge, and personalized tools. Hear how Lake Washington School District is making this vision a reality with the implementation of a revolutionary new learning platform.
John Vaille, Assistant Superintendent, Lake Washington School District #414, Redmond WA
Kate Wallace, Vice President, Strategic Partnerships, RM Education, Hyannis MA
Business Continuity: Hope or Reality?
Grand Salon Section: 6
Business continuity is the process of ensuring that all important operations, services, processes, and facilities continue to function in the event of a disaster. During the past few years schools have been made keenly aware of the potential for interruption of services whether due to disaster, pandemic, man-made events, or other potential crisis. This presentation will discuss the issues, identify preparations, personnel, and potential threats that schools need to identify, plan for, and communicate. Case studies from schools that have experienced disasters or crisis will be shared to help participants understand the importance of planning, preparation and practice. Participants of this presentation will learn about the resources available on the CoSN IT Crisis Preparedness website.
Linda Sharp, Project Director, CoSN Project Director,
Don’t Get Caught With Your Paradigm Down: Use Social Media to Change Your Professional Development Model
Grand Salon Section: 7
The current model of professional development is fit for the industrial revolution but not the technology fueled, exponential times in which we now live. Come learn how to completely change your current “once a in a while,” externally led professional development to a dynamic continuous growth system. This new design leverages social media to create a more cost-effective and curricular-relevant structure. With both huge budget concerns and the challenge of reforming schools to meet the needs of 21st century learners, it is imperative that we revisit teacher training to address these issues. After attending this session, school leaders will have new insights into using social media to create a completely different professional development plan and will learn about tools to make this new strategy a reality.
Mark Brumley, MS Director of Academic Technology, Sidwell Friends School, Washington DC
Mastering the Moment with Students as Creators and Teachers of Content
Grand Salon Section: 12
Chicago Public Schools, a leading technology innovator in K-12, will share their district's success in saving millions of dollars by using interactive desktop videoconferencing. Learn how they selected the right system that reduced or eliminated costs for travel, food, stipends, substitute teachers, and other related expenses for district-wide professional development. As a result, CPS was able to add new programs like district principal meetings, routine staff meetings, emergency services, poetry competitions, and virtual field trips around the globe at no additional cost. Whether your district is large or small, it is possible to do more with a lot less.
Monica Cougan, Director of Community Connections, Center for Interactive Learning, Indianapolis IN
Tonia Carriger, Director of Professional Development Services, CILC, Indianapolis IN