Q1. What is TCO and why do I care?

Q2. How do I get a Username/password for the K-12 Web-based TCO Tool?

Q3. What documentation is available for the Web-based TCO tool?

Q4. How do I get started with my TCO analysis?

Q5. How can I use TCO to lower my technology budget?

Q6. Where can I go to receive support?

Q7. I want to perform a TCO analysis for just part of my district. Can I do that?

Q8. I represent a school outside of United States. How do I obtain access to the K-12 Web-based TCO tool?

Q9. I clicked on "Request Access" and was either unable to generate the email request or it was not in a readable format for me to fill in the necessary information.

Q1. I receive a timeout error message when I attempt to login to the Web-based tool with my username/password.

Q2. I have run the Web-based TCO tool and some of my results are outside of the high-low range from the case studies - What's wrong?

Q3. When running the Web-based TCO tool, there are options to "Return to TCO Analysis Page" and "Return to Home Page". What are these pages?

Q4. I have a problem entering some numbers into data fields.

Q5. Under District Overview in the Contact Information section, the tool asks, "Do you wish for this data to be used by CoSN, Gartner, and NCREL for research purposes (Y/N)?" What does this mean?

Q6. How do I know what to include under Direct Labor versus Indirect Labor costs?

Q7. Are the input fields for Indirect Labor average hours or total hours? How do I calculate these?

Q8. For Direct Labor, I know my total salaries. Do I need to calculate average burdened salary?

Q9. Can I maintain multiple TCO analyses?

Q10. How do I enter direct labor and other services performed by personnel who are not district or school employees?

Q11. In the Results section of the Web-based TCO tool, the case study costs don't add up to their respective total.

Q12. In the Results section, why doesn't the case study high/low direct cost plus indirect cost add up to their respective total costs?