Communications Issues (suggested, but not limited to:)
- Public telecommunication companies
- Satellite phones
- 800 MHZ trunked radios
- Video and Audio conferencing
- Two-way radio
- Call-out systems
Public Relations Considerations
- Designate a single point of contact and a backup
- Know what kind of information to provide and how to communicate with the spokeperson
- Identify technical staff to be available to support spokesperson communications
- Ensure redundancies
- Establish a communications plan with multiple distribution mechanisms
- Find resources in your area and develop strategic partnerships
- Include for employees call-in the development of your plan
Communicating during a Disaster
- Get your facts together
- Anticipate the hard questions and be prepared to respond with solid answers
- Respond quickly with what you know and only what you know
- Say the most important things first
- Be sure everyone in your district understands your procedures and knows who is the designated spokesperson
- Speculate or assume- stick to the facts and what you know
- Use language that is meaningful only to the tech-savvy - break down information into understandable terms
- Make "off the record" remarks or ever assume any remark is indeed off the record.
Incident Command System (ICS)
- Effective management tool for response operations
- Identification of roles and responsibilities
- Toolbox for the command, control and coordination of resources during a disaster
Emergency Operations Center (EOC)
- Determine overall strategy and priorities.
- Allocate resources.
- Manage the incident.
- Ensure objectives are met.
- Ensure strategies are followed.
National Incident Management System (NIMS)
- Originated during the formation of Homeland Security
- Consistent framework for government and other for profit and nonprofit agencies to work together before, during and following a disaster
- Provides for interoperability and compatibility
Practice, Practice, Practice
- Develop a culture of preparedness.
- Revisit and actively practice the plan.
- Conduct periodic audits of the plan