Thank you to the CoSN members who took the time to participate in our 2026 Member Satisfaction Survey. Your feedback helps us better understand what is working well and where we can improve the CoSN member experience.

We heard a clear message: CoSN members value the organization and the resources, connections, and opportunities we provide, but we also have work to do to make it easier for members to find, access, and take full advantage of their benefits.

We are listening, and we are taking action.

What Members Value

Members continue to tell us that CoSN’s greatest strengths are the resources and connections that help them lead in a rapidly changing K-12 technology environment.

Among the benefits members identified as most valuable are:

  • Research reports, white papers, and practical resources
  • Professional learning opportunities
  • The CoSN Annual Conference and other events
  • Networking and collaboration with peers
  • CETL certification
  • AI, cybersecurity, screen time, and other timely resources
  • State chapter engagement
  • Opportunities to serve on committees and contribute to the profession

Members also continue to view CoSN as an important national community for K-12 education technology leaders. Our 2026 Net Promoter Score (NPS) was 53, compared with 60 in 2025 and 52 in 2024. While this year’s score declined from last year, it remains a strong indicator of member loyalty and advocacy.

We are grateful for the many members who shared that CoSN has helped them stay current, connect with peers, grow professionally, and better support their schools and communities.

You Said: “I Don’t Always Know What Benefits Are Available to Me.”

One of the clearest themes in the survey was that some members are not fully aware of the resources and benefits included with their CoSN membership.

What we’re doing:

We are working to make the value of membership more visible and easier to understand. This includes developing communications that will highlight different CoSN benefits and resources throughout the member journey.

We are also exploring ways to help members better understand what is available to them, where to find it, and how they can get involved.

Our goal is simple: Members should not have to search to discover the value of their CoSN membership.

You Said: “It’s Sometimes Difficult to Find What I Need.”

Members shared feedback about navigating the CoSN website and finding resources. With a growing library of reports, toolkits, research, webinars, and other resources, we recognize that having valuable content is only part of the equation. Members also need to be able to find and use it easily.

What we’re doing:

The CoSN team will be reviewing the organization and presentation of resources across our website and member platforms. We will look for opportunities to improve navigation, searchability, and the overall user experience.

You Said: “Communication Can Be Better.”

We heard that members want more timely and direct communication about CoSN resources, programs, certification, events, and opportunities to engage.

What we’re doing:

We are reviewing how we communicate with members throughout the year and looking for opportunities to provide more targeted and timely information.

This includes better highlighting new resources, upcoming opportunities, and ways members can engage with CoSN beyond the Annual Conference.

You Said: “The CETL Experience Can Be Improved.”

CETL certification remains one of CoSN’s most valued benefits. At the same time, members provided important feedback about the certification and renewal experience, including the need for clearer communications and reminders.

What we’re doing:

We are reviewing the CETL renewal communication process and exploring ways to provide more timely, clearer, and more helpful notifications throughout the renewal cycle.

We want members to have a better understanding of what is required, when action is needed, and where to go for assistance.

You Said: “We Want More Practical, Ready-to-Use Resources.”

Members told us they value resources that help them solve real-world challenges. Several respondents expressed interest in additional templates, examples, implementation guides, benchmarking data, and practical tools.

What we’re doing:

As we develop future resources, we will continue looking for opportunities to provide more practical, actionable content that members can use in their day-to-day work.

We are also exploring ways to share more examples and perspectives from districts and organizations of different sizes and types.

You Said: “We Want More Opportunities to Connect.”

Networking and peer connection remain among the most important reasons members join and renew their CoSN membership.

What we’re doing:

We will continue to explore ways to create more opportunities for members to connect throughout the year, including through chapters, committees, events, professional learning, and the CoSN member community.

We also want to make it easier for new members to find ways to get involved and feel welcomed when they do.

Thank You for Helping Us Improve

The value of a member organization is reflected not only in what it provides, but also in how well it listens.

Your feedback gives us a clearer picture of what is working and where we need to do better. We are proud of the resources, connections, and opportunities members value most, and we are equally committed to addressing the areas where you told us we can improve.

We may not be able to implement every suggestion immediately, but we are committed to using your feedback to guide our work.

Thank you for being a CoSN member, for sharing your perspective, and for helping us make CoSN stronger. We hear you and we are working to improve the member experience.